American Well Review
Based on online research and 45 American Well reviews, American Well's overall score is 3.9 out of 5 stars. American Well's review score is based on American Well's customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The American Well review table below incorporates summarizes 45 American Well ratings on 63 features such as price point, background-checked doctors and high quality doctors. You can also compare American Well against popular alternatives like PlushCare, AmWell and Lemonaid Health. or you can view the top 50 brands in similar categories, such as , and .
American Well Review: American Well Pros & Cons
American Well (americanwell.com) is a well-known which competes against other like PlushCare, AmWell, Lemonaid Health, MDLIVE and HealthTap. Based on our in-depth American Well review, when compared to its competitors, American Well is a mid-range performing brand within its category. Read the full Americanwell.com review below for more details.
- Background-checked doctors: Have all doctors on each provider undergone a background check? Does each service offer only doctors that have had a background check?
- High quality doctors: How good are the doctors on each provider? How well reviewed are the doctors that each service uses?
- Video consultations: Does each provider offer video consultations? Does each service let users have video calls with doctors?
- Fast response time: How fast is the usual response time on each provider? How quickly will I hear back from a doctor on each service?
- Health insurance support: Does each provider take insurance for payment? Does each service accept health insurance for payment?
- Depression/anxiety treatment: Does each provider offer treatment for anxiety/depression? Can patients suffering from depression or anxiety use each service?
- Physicals: Does each provider offer the option to get a physical done? Can each service users get a routine physical exam?
- Prescription medication: Does each provider let users get prescription-strength medication? Can a doctor from each service prescribe medicine for users?
- House calls: Does each provider offer house calls from doctors? Can each service's users get a doctor to visit them in their home?
- STD/STI treatment: Can each provider's services be used for people suffering from STIs? Does each service offer treatment options for STDs?
- Android compatibility: Can I use each provider's app on an Android device? Is each service's app compatible with Android devices?
- IOS compatibility: Can I use each provider's app on a device running iOS? Is each service's app compatible with iOS devices?
- Desktop use: Can I use each provider on my computer? Am I able to use the app on my computer?
- Customer service: How good is each provider's customer service? How does each service's customer service rate against its competitors?
- Price point: How expensive is each provider? How much does each service cost vs. competitors?
- Free returns & exchanges: Does each provider offer free returns? What's their exchange policy? Does each service offer free returns & exchanges?
- International shipping: Does each provider ship internationally? each service international shipping?
- Curbside pickup: Does each provider have curbside pickup? Does each service have in-store pickup?
- Ship to store: Does each provider does ship to store? Can I ship items to each service to pick up in-store?
- PayPal: Does each provider accept PayPal? each service PayPal support?
- Debit & prepaid cards: each provider debit card support? Does each service take debit cards?
- Google Pay: Does each provider accept Google Pay? Does each service accept Google Pay?
- Apple Pay: Does each provider accept Apple Pay? Does each service accept Apple Pay?
- Amazon Pay: Does each provider accept Amazon Pay? Does each service take Amazon Pay?
- Shop Pay: Does each provider accept Shop Pay? Does each service take Shop Pay?
- Bitcoin: Does each provider accept Bitcoin? Does each service take Bitcoin for payment?
- Alipay: Does each provider accept Alipay? Does each service take Alipay?
- Official coupons page: Does each provider have an official coupons page? Does each service maintain its own coupon page?
- AARP discounts: Does each provider offer discounts to AARP members? Does each service have an AARP discount policy?
- Military discounts: Does each provider offer a military discount? each service military discount?
- Student discounts: Does each provider have a student discount? Does each service have a student discount?
- Price matching: Does each provider price match? each service price matching?
- Birthday discounts: each provider birthday discount? Does each service give birthday discounts?
- Senior discounts: each provider senior discount? Does each service have a senior discount policy?
- Teacher discounts: Does each provider give discounts to teachers and educators? Does each service give discounts to teachers and educators?
- Rewards programs: Does each provider have a rewards program? each service rewards program?
- Front-line worker discounts: Does each provider offer discounts to front-line workers? Does each service offer discounts to essential workers?
- Competitor coupons: Does each provider accept competitors' coupons? Does each service take competitor coupons?
- Coupon stacking: Does each provider support coupon stacking? each service coupon stacking?
- Wholesale purchasing: Does each provider sell wholesale? each service wholesale?
- Sales events: Does each provider ever have sales or promotional events? How often does each service have sales events?
- Black Friday Ads Page: Does each provider have a Black Friday Ads page? Does each service have a Black Friday Ads page?
- Cyber Monday sales: Does each provider have a Cyber Monday ad this year? Does each service have a Cyber Monday ad this year?
- Gift cards: Does each provider offer gift cards? Does each service accept gift cards or e-gift cards?
- Loyalty programs: each provider loyalty or rewards program? Does each service offer a loyalty or rewards program?
- Live chat: Does each provider offer live chat support? each service's live chat support?
- Order changes/cancellations: Can I cancel or change my each provider order for free at any time? Am I able to adjust my each service order once I've placed it?
- Order tracking: How does I track my each provider order? each service track order?
- White-glove delivery: Does each provider offer white-glove delivery and assembly? Does each service offer in-home delivery services?
- Contact information: How does I contact each provider? How to contact each service?
- Social media pages: each provider social media pages? List of each service's social media pages?
- Affirm financing: Does each provider accept Affirm financing? each service Affirm financing support?
- Afterpay financing: Does each provider accept Afterpay financing? Does each service take Afterpay financing?
- Klarna financing: Does each provider accept Klarna financing? Does each service take Klarna for financing?
- Sezzle financing: Does each provider accept Sezzle financing? Does each service support Sezzle financing?
- QuadPay financing: Does each provider accept QuadPay financing? Does each service take QuadPay?
- Splitit financing: Does each provider accept Splitit financing? each service Splitit financing support?
- Bread financing: Does each provider accept Bread financing? Does each service offer Bread as a financing option?
- Layaway programs: Does each provider offer layaway programs? What is each service's layaway policy?
- GreenSky: Does each provider accept GreenSky financing? each service GreenSky financing support?
- Snap Finance: Does each provider accept Snap Finance? each service Snap Finance support?
- Four financing: Does each provider accept Four financing? Does each service take Four financing?
- Website security & privacy: Is each provider a secure website? Does they respect users' privacy? Does each service have a valid privacy policy? Is their website secure?
- Influencer marketing: Does each provider have an influencer marketing program? Does each service use influencer marketing?
- Affiliate marketing: each provider affiliate program? Does each service offer an affiliate program?
- Environmentally conscious: Is each provider an environmentally conscious brand? each service eco-friendly?
- Diversity commitment: Is each provider committed to racial equity? Has each service taken concrete steps towards fighting racial injustice?
- Nurse discounts: each provider nurse discounts? Does each service have any discounts for nurses?
- Government worker discounts: each provider government worker discount? Does each service offer any discounts for government workers?
- Ethical practices: Is each provider considered an ethical brand? Does each service use ethical practices?
American Well's strengths are:
- Offerss video consultations details
- Offers health insurance payment policies details
- Offers prescription medication details
- Offerss STD/STI treatment details
- Offers Android compatibility details
Knoji has 45 American Well reviews and ratings as of January 22, 2021. Knoji editors and the Knoji shopper community have reviewed American Well and compared it against 0 top brands, reviewing American Well based on product and store features such as background-checked doctors, high quality doctors and video consultations. Knoji reviews and ranks Americanwell.com and other based on how many features each offers and based on a 5-star rating scale. Based on these factors and 45 American Well reviews, American Well earns an overall score of 3.9 out of 5.0 points. American Well offers 1 total features such as video consultations, health insurance support and prescription medication. American Well's's review score also factors in its popularity, which is in the mid-range compared to competing .
American Well Ratings: Discount, Payments & Shipping Policies
Read Americanwell.com 5-star ratings and in-depth American Well reviews. See how customers rate American Well on store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies. Based on 45 reviews, Americanwell.com has an overall brand score of 3.9 out of 5.American Well Discount Policies Review
1.0 stars
We reviewed American Well's support for discounts for various customers such as seniors, teachers, and military veterans. American Well may or may not offer special discounts or special pricing as a matter of store policy. American Well did not offer the following discounts at the time of our last American Well review: military discounts, senior discounts, student discounts, teacher discounts and birthday discounts. More details at americanwell.com.
American Well Shipping & Returns Policies Review
2.0 stars
We reviewed American Well's shipping rates and shipping policies, as well as American Well's returns policies. American Well does offer some benefits for shipping, returns and exchanges on its website. American Well did not offer the following shipping and exchanges features at the time of our last American Well review: free returns & exchanges.
American Well Payment Methods Review
2.0 stars
We reviewed American Well's support for various payment options such as Apple Pay, debit cards, and Google Pay. American Well does offer payment options beyond credit cards in their checkout process. American Well did not accept the following payment options at the time of our last American Well review: debit & prepaid cards, PayPal, Apple Pay, Google Pay and gift cards. Learn more at American Well's website.
American Well Pricing Matching & Coupon Policies Review
1.0 stars
We reviewed American Well's coupon acceptance policies as well as American Well's support for price adjustments and price matching. American Well does not currently offer any specific price matching or special couponing features for customers. American Well does not offer the following pricing and couponing features at the time of our last American Well review: price matching, coupon stacking and competitor coupons. Check for any updates on americanwell.com.
American Well FAQ
Pricing & Discount Policies
Does American Well maintain its own coupon page?
No – American Well does not offer official coupons page. We researched this on March 18, 2020, and at that time American Well was offering official coupons support. See 1 answer.
Does American Well have an AARP discount policy?
No – American Well does not offer AARP discounts. We researched this on March 18, 2020, and at that time American Well was offering AARP discount policies. See 1 answer.
Does American Well offer a military discount?
No – American Well does not offer military discounts. We researched this on November 1, 2020, and at that time American Well was offering veteran's discount policies. See 1 answer.
American Well student discount?
No – American Well does not offer student discounts. We researched this on October 14, 2020, and at that time American Well was offering student discount policies. See 1 answer.
Does American Well price match?
No – American Well does not offer price matching. We researched this on March 18, 2020, and at that time American Well was offering price adjustment policies. See 1 answer.
Does American Well give birthday discounts?
No – American Well does not offer birthday discounts. We researched this on March 18, 2020, and at that time American Well was offering birthday discount policies. See 1 answer.
American Well senior discount?
No – American Well does not offer senior discounts. We researched this on March 18, 2020, and at that time American Well was offering senior discount policies. See 1 answer.
Does American Well give discounts to teachers and educators?
No – American Well does not offer teacher discounts. We researched this on March 18, 2020, and at that time American Well was offering teacher discount policies. See 1 answer.
Does American Well accept competitors' coupons?
No – American Well does not accept competitor coupons. We researched this on March 18, 2020, and at that time American Well was accepting competitor coupon policies. See 1 answer.
American Well coupon stacking?
No – American Well does not allow coupon stacking. We researched this on March 18, 2020, and at that time American Well was allowing coupon stacking policies. See 1 answer.
How often does American Well have sales events?
No – American Well does not offer sales events. We researched this on March 28, 2018, and at that time American Well was offering sales and promotions. See 0 answers.
Does American Well have a Black Friday Ads page?
No – American Well does not offer Black Friday Ads Page. We researched this on November 15, 2018, and at that time American Well was offering Black Friday Ads Page. See 0 answers.
Does American Well have a Cyber Monday ad this year?
No – American Well does not offer Cyber Monday sales. We researched this on November 15, 2018, and at that time American Well was offering Cyber Monday page. See 0 answers.
Shipping & Returns Policies
Can you make returns to American Well for free? What is American Well's exchange policy?
No – American Well does not offer free returns & exchanges. We researched this on January 23, 2019, and at that time American Well was offering free return policies. See 1 answer.
Does American Well ship internationally?
No – American Well does not offer international shipping. We researched this on December 11, 2018, and at that time American Well was offering international shipping policies. See 1 answer.
Payment Options
Does American Well accept PayPal?
No – American Well does not accept PayPal. We researched this on March 18, 2020, and at that time American Well was accepting PayPal support. See 1 answer.
Does American Well take debit cards?
No – American Well does not accept debit & prepaid cards. We researched this on December 8, 2018, and at that time American Well was accepting debit & prepaid card support. See 1 answer.
American Well Google Pay?
No – American Well does not accept Google Pay. We researched this on March 18, 2020, and at that time American Well was accepting Google Pay support. See 1 answer.
Does American Well accept Apple Pay?
No – American Well does not accept Apple Pay. We researched this on December 7, 2018, and at that time American Well was accepting Apple Pay support. See 1 answer.
Does American Well accept Amazon Pay?
No – American Well does not accept Amazon Pay. We researched this on March 18, 2020, and at that time American Well was accepting Amazon Pay support. See 1 answer.
Does American Well take Bitcoin for payment?
No – American Well does not accept Bitcoin. We researched this on March 18, 2020, and at that time American Well was accepting Bitcoin support. See 1 answer.
Financing Options
American Well Affirm financing support?
No – American Well does not accept Affirm financing. We researched this on March 18, 2020, and at that time American Well was accepting Affirm financing support. See 1 answer.
Does American Well take Afterpay financing?
No – American Well does not accept Afterpay financing. We researched this on March 18, 2020, and at that time American Well was accepting Afterpay financing support. See 1 answer.
Does American Well take Klarna for financing?
No – American Well does not accept Klarna financing. We researched this on March 18, 2020, and at that time American Well was accepting Klarna financing support. See 1 answer.
Does American Well accept Sezzle financing?
No – American Well does not accept Sezzle financing. We researched this on March 18, 2020, and at that time American Well was accepting Sezzle financing support. See 1 answer.
Does American Well accept QuadPay financing?
No – American Well does not accept QuadPay financing. We researched this on March 18, 2020, and at that time American Well was accepting QuadPay financing support. See 1 answer.
Does American Well offer Bread as a financing option?
No – American Well does not accept Bread financing. We researched this on March 18, 2020, and at that time American Well was accepting Bread financing support. See 1 answer.
Does American Well take Four financing?
No – American Well does not accept Four financing. We researched this on January 14, 2021, and at that time American Well was accepting Four financing support. See 0 answers.
Customer Service Features
Does American Well accept gift cards or e-gift cards?
No – American Well does not offer gift cards. We researched this on March 18, 2020, and at that time American Well was offering gift card support. See 1 answer.
American Well loyalty or rewards program?
No – American Well does not offer loyalty programs. We researched this on March 18, 2020, and at that time American Well was offering loyalty programs. See 1 answer.
How do I contact American Well?
Yes – American Well does offer contact information. As of July 9, 2018, American Well was offering contact information availability on their website. See 1 review.
List of American Well's social media pages?
Yes – American Well does offer social media pages. As of May 22, 2019, American Well was offering social media presence on their website. See 1 review.
Website Features
Does American Well have a valid privacy policy? Is their website secure?
Yes – American Well does offer website security & privacy. As of March 18, 2020, American Well was offering website security & privacy policies on their website. See 1 review.
Product & Service Features
Have all doctors on American Well undergone a background check?
No – American Well does not offer background-checked doctors. We researched this on March 18, 2020, and at that time American Well was offering background-checked doctors. See 1 answer.
How good are the doctors on American Well?
No – American Well does not offers high quality doctors. We researched this on March 19, 2020, and at that time American Well was offersing high quality doctors. See 1 answer.
Does American Well offer video consultations?
Yes – American Well does offers video consultations. As of March 18, 2020, American Well was offersing video consultations on their website. See 1 review.
How fast is the usual response time on American Well?
No – American Well does not offers fast response time. We researched this on March 19, 2020, and at that time American Well was offersing fast response time. See 1 answer.
Does American Well take insurance for payment?
Yes – American Well does offer health insurance support. As of March 18, 2020, American Well was offering health insurance payment policies on their website. See 1 review.
Does American Well offer treatment for anxiety/depression?
No – American Well does not offers depression/anxiety treatment. We researched this on March 18, 2020, and at that time American Well was offersing depression/anxiety treatment. See 1 answer.
Does American Well offer the option to get a physical done?
No – American Well does not offer physicals. We researched this on March 18, 2020, and at that time American Well was offering physicals. See 1 answer.
Does American Well let users get prescription-strength medication?
Yes – American Well does offer prescription medication. As of March 18, 2020, American Well was offering prescription medication on their website. See 1 review.
Does American Well offer house calls from doctors?
No – American Well does not offer house calls. We researched this on March 18, 2020, and at that time American Well was offering house calls. See 1 answer.
Can American Well's services be used for people suffering from STIs?
Yes – American Well does offers STD/STI treatment. As of March 18, 2020, American Well was offersing STD/STI treatment on their website. See 1 review.
Can I use American Well's app on an Android device?
Yes – American Well does offer Android compatibility. As of March 18, 2020, American Well was offering Android compatibility on their website. See 1 review.
Is the American Well sous vide app compatible with iOS devices?
Yes – American Well does offer iOS compatibility. As of March 18, 2020, American Well was offering iOS compatibility on their website. See 1 review.
Can I use American Well on my computer?
Yes – American Well does support desktop use. As of March 18, 2020, American Well was supporting desktop experience on their website. See 1 review.
How good is American Well's customer service?
No – American Well does not offer customer service. We researched this on March 19, 2020, and at that time American Well was offering customer support. See 1 answer.
How expensive is American Well?
No – American Well does not price point. We researched this on January 15, 2019, and at that time American Well was ing price competitiveness. See 0 answers.
Marketing Programs
American Well affiliate program?
Yes – American Well does do affiliate marketing. As of May 22, 2019, American Well was that do affiliate marketing programs on their website. See 1 review.
Other Features
Is American Well considered an ethical brand?
Yes – American Well does support ethical practices. As of February 10, 2020, American Well was supporting ethical practices on their website. See 1 review.
americanwell.com
Rated 3.9 - 45 reviews
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About American Well
American Well is a small to mid-size company operating the e-commerce site americanwell.com. American Well sells its products and services in the doctors on demand industry. American Well offers discount codes and coupons to its customers occasionally. American Well has good ratings among shoppers on Knoji, with 45 ratings and an average rating of 3.2 stars. American Well scores decently compared to other brands in the doctors on demand industry, providing 4 e-commerce features to better serve its customers.
American Well's Review Scorecard
Shipping & Returns Policies
Free Returns & Exchanges:
No
Our review: It appears that American Well may not offer free returns & exchanges currently. Americanwell.com free returns & exchanges review
International Shipping:
No
Our review: It appears that American Well may not offer international shipping currently. American Well international shipping policies review
Payment Options
PayPal:
No
Our review: It appears that American Well may not accept PayPal currently. Americanwell.com PayPal support review
Debit & Prepaid Cards:
No
Our review: It appears that American Well may not accept debit & prepaid cards currently. American Well debit & prepaid card support review
Google Pay:
No
Our review: It appears that American Well may not accept Google Pay currently. American Well Google Pay review
Apple Pay:
No
Our review: It appears that American Well may not accept Apple Pay currently. Americanwell.com Apple Pay review
Amazon Pay:
No
Our review: It appears that American Well may not accept Amazon Pay currently. Americanwell.com Amazon Pay review
Bitcoin:
No
Our review: It appears that American Well may not accept Bitcoin currently. American Well Bitcoin review
Pricing & Discount Policies
Official Coupons Page:
No
Our review: It appears that American Well may not offer official coupons page currently. American Well official coupons page review
AARP Discounts:
No
Our review: It appears that American Well may not offer AARP discounts currently. American Well AARP discounts review
Military Discounts:
No
Our review: It appears that American Well may not offer military discounts currently. American Well military discounts review
Student Discounts:
No
Our review: It appears that American Well may not offer student discounts currently. American Well student discounts review
Price Matching:
No
Our review: It appears that American Well may not offer price matching currently. Americanwell.com price adjustment policies review
Birthday Discounts:
No
Our review: It appears that American Well may not offer birthday discounts currently. Americanwell.com birthday discount policies review
Senior Discounts:
No
Our review: It appears that American Well may not offer senior discounts currently. American Well senior discount policies review
Teacher Discounts:
No
Our review: It appears that American Well may not offer teacher discounts currently. Americanwell.com teacher discounts review
Competitor Coupons:
No
Our review: It appears that American Well may not accept competitor coupons currently. American Well competitor coupon policies review
Coupon Stacking:
No
Our review: It appears that American Well may not allow coupon stacking currently. American Well coupon stacking policies review
Sales Events:
Our review: Our team is still researching American Well's sales and promotions. Check back soon for update. Americanwell.com sales events review
Black Friday Ads Page:
Our review: Our team is still researching American Well's Black Friday Ads Page. Check back soon for update. Americanwell.com Black Friday Ads Page review
Cyber Monday Sales:
Our review: Our team is still researching American Well's Cyber Monday page. Check back soon for update. Americanwell.com Cyber Monday sales review
Customer Service Features
Gift Cards:
No
Our review: It appears that American Well may not offer gift cards currently. Americanwell.com gift cards review
Loyalty Programs:
No
Our review: It appears that American Well may not offer loyalty programs currently. Americanwell.com loyalty programs review
Contact Information:
Yes
Our review: American Well offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. American Well contact information review
Social Media Pages:
Yes
Our review: American Well offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. American Well social media presence review
Financing Options
Affirm Financing:
No
Our review: It appears that American Well may not accept Affirm financing currently. American Well Affirm financing review
Afterpay Financing:
No
Our review: It appears that American Well may not accept Afterpay financing currently. American Well Afterpay financing support review
Klarna Financing:
No
Our review: It appears that American Well may not accept Klarna financing currently. American Well Klarna financing support review
Sezzle Financing:
No
Our review: It appears that American Well may not accept Sezzle financing currently. Americanwell.com Sezzle financing support review
QuadPay Financing:
No
Our review: It appears that American Well may not accept QuadPay financing currently. American Well QuadPay financing review
Bread Financing:
No
Our review: It appears that American Well may not accept Bread financing currently. American Well Bread financing review
Four Financing:
Our review: Our team is still researching American Well's Four financing support. Check back soon for update. Americanwell.com Four financing review
Website Features
Website Security & Privacy:
Yes
Our review: American Well offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. American Well website security & privacy review
Marketing Programs
Affiliate Marketing:
Yes
Our review: American Well does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. Americanwell.com affiliate marketing programs review